Setup felt hybrid, neither fully smooth nor fully difficult
My experience with support and communication has been a bit mixed, leaning towards average. Initially, the onboarding process required a fair amount of one-off setup activities, like configuring the database to fit my remote workflow and learning how to use the call dialer properly. The training material was helpful but not comprehensive enough to cover all nuances, so I found myself needing additional clarifications from support. The telephonic assistance was available and generally polite, though sometimes I had to wait longer than I hoped before speaking to someone. After the main setup, the ongoing support needs tapered off significantly, which was a positive. I appreciated having automatic updates that kept the software current without much intervention. On the downside, when I did have complex questions about payment invoicing specifics, the communication felt slower and less responsive. So overall, the process isn’t seamless, but it gets you from zero to basic operational fairly well, and support is there, but with noticeable variability in turnaround and thoroughness depending on the issue.