Setup felt entirely frustrating and isolated
From the moment I signed up, I found the setup process tedious and felt there was little ongoing support to help me along. The initial onboarding promised a streamlined start, but what I encountered felt very one-off, with crucial details missing right from the first few steps. I had to repeatedly navigate the software without productive feedback, and asking for help on the phone did not improve the situation. It felt as if the support was neither proactive nor well connected to ongoing user needs. The dialer and calling tools required constant manual adjustment, breaking the workflow rather than smoothing it. Database features seemed designed only for a single-use setup and didn’t integrate well with daily activities. I expected automatic system updates to bring improvements, but these often interrupted what I was doing and didn't clarify any improvements through communication channels. Invoicing was effective in terms of clarity and layout, but I encountered delays waiting for the payment confirmation that slowed down the overall experience. Overall, the entire process felt disconnected and lacked continuity, leaving me uncertain if my workflow was ever genuinely supported or considered. Despite my attempts to get telephonic assistance, this felt more like one-off troubleshooting rather than an ongoing partnership or service. I was hoping to establish a routine but the software and communication hurdles prevented this from developing into a stable arrangement within my workday.