Setup felt a bit lacking

The sales process described the setup quite clearly, but I found that most of the effort was front-loaded during onboarding. The one-off setup tasks took some time, particularly configuring the dialer and database features properly. However, ongoing management felt less defined. I was expecting some more guidance or check-ins to optimize usage over time, but that didn’t happen. The support team was available when needed, but proactive help seemed missing. In that sense, the process was practical but a little sparse. I would have preferred a clearer road map for long-term usage rather than just the initial setup instructions and access credentials.