Setup fees reasonable; ongoing billing gets complex
From what I saw, the initial setup involved a one-time payment which covered training and onboarding, and that part seemed pretty clear and straightforward. I really liked that I could start using the basics of the dialer and calling tools almost immediately after the initial setup finished. However, the ongoing billing and invoicing for features like database access and priority assistance felt more complicated than I expected. There are some recurring charges that you only realize after working with the software for a little while, which was a bit confusing at first. Despite this, I appreciate that most of the value comes from the one-off setup, and I’m hopeful the ongoing payments reflect continued improvements. Payment processing was smooth, and I found the electronic invoicing interface worked well. I’m mildly enthusiastic about the balance between up-front and ongoing costs because the benefits seem to outweigh the complexity for now.