Setup fee went smoothly but ongoing config felt less clear
Honestly, I've walked through several setups like this so my expectations are tempered. The initial signup and setup fee process was straightforward, taking care of the one-off payments without issue and the software access was provided quickly. However, the ongoing configuration and adjustments required felt less intuitive than I expected, so there was a part of me that found it mildly frustrating. I got the impression WFHI expects users to self-manage updating the dialer settings and database entries after onboarding, which felt like constant work rather than a set-it-and-forget-it system. The automatic updates feature did handle some things in the background but relying on that alone wasn't enough, so occasional manual tweaks were necessary. It’s good that support was reachable though sometimes explaining these ongoing setup concerns took extra calls. So my experience was a mix: one-off setup was fine without surprise, but the continual element of keeping the system in line required more effort and patience than I anticipated.