Setup fast tha magar ongoing support mein kami thi
Product kharidte waqt mujhe laga tha ki setup process ek baarka kaam hai jo complete hote hi main easily chal padunga software ke saath. Setup initial stages mein toh theek tha, unhone thodi madad ki thi invoicing aur database setup mein, but uske baad se jo continuous support expected tha, woh nahi mila. Kabhi kabhi technical issues aaye, magar phone pe baat karne par lagta tha ki solutions ekdum limited hain. Agar main sochu toh onboarding process mein helpful guidance mili thi, lekin jab software use kar raha tha rozana, toh server updates ke baad alag alag errors aane lage the jiska koi quick fix nahi mila. Phone support se contact karna chal raha tha, but usually call long hold mein reh jaata tha. Overall, kuch cheezein achhi thi aur unke time pe reply milte the, lekin continuous operational support mein bohot gap mehsoos hua.