Setup failed, totally not what I expected from billing
Honestly, the billing process with WFHI was nothing like what I had used before and it completely failed me. I was chatting with a friend about it because my experience was just frustrating. Unlike other software where I could quickly figure out how invoicing works and the payment schedule, here it felt like the system made things complicated for no reason. The invoices showed different amounts than what I had thought I would be paying based on the hours I was using the software. Plus, the whole sign-up and payment sequence was confusing with unclear steps. The monthly charges didn’t align with my expectations at all, and trying to get support to clarify was a hassle, as their responses were slow and not very helpful. Comparing it to my previous experience, this billing system is a step backward. I’m left feeling that the software might be good in other areas, but when it comes to billing and payments, it’s just not reliable or user-friendly in the way I needed it to be.