Setup experience had highs and lows, but mostly disappointing
My attempt to get started with WFHI was a rollercoaster that left me more frustrated than satisfied. The initial signup process got me through the basic account creation without major issues, and the invoicing was straightforward enough at the start. However, once the one-off setup was over, I realized that the ongoing maintenance, adjustments, and manual processes required demanded far more time and effort than I had anticipated. The training materials did not prepare me well for day-to-day challenges, particularly with handling the dialer and database functions, which often did not sync or behave as expected. Support was available over the phone but sometimes lacked the immediacy I needed during critical moments. Updates seemed to fix some bugs but introduced others, which impacted the smoothness I was hoping for. That said, I will acknowledge that the initial sign-up and billing paperwork were clear enough. Still, the constantly recurring setup tweaks and troubleshooting needed have made the overall experience less manageable for me personally than I hoped it would be.