Setup experience felt overwhelmingly confusing and underexplained
From the moment I decided to sign up, I felt completely on my own, and that sentiment only deepened as I tried to get everything working. The software promised a lot but left me to figure most things out by myself, especially around the workflow integrations and daily operations. I found the training quite vague and very fast-paced, which made it difficult to follow. The calling tools and dialer aspects required more explanation than was provided, so I kept needing to pause and search for answers. Support was difficult to reach on the phone, leaving me feeling stranded more days than not. Even invoicing and payment instructions were only half clear, which added to the overall stress. I had imagined a more supportive and guided introduction to the software, but instead, I was faced with a lot of trial and error without sufficient guidance. In sum, this whole setup felt like a frustrating puzzle I had to solve on my own.