Setup experience: a mix of smooth and shaky moments
The initial setup process was fairly straightforward, which I appreciated, though it felt like a one-time effort rather than something I'd be revisiting. Onboarding was mostly clear, and accessing the training materials was fairly smooth, so I wouldn’t say setup was overwhelming. However, when I considered the ongoing support, things were less predictable. Telephonic support often took longer than I expected to connect, and the communication sometimes felt a bit fragmented, which made the continuing use somewhat frustrating. The software updates were automatic, which worked well, but I found that the knowledge base didn't cover some recurring issues I faced during use, so I had to spend extra time figuring things out on my own. On balance, while the initial steps were manageable and the software itself works, I think the overall support journey leans a bit more towards occasional hassle than consistent ease for me.