Setup expectations mein thoda farak tha, par support acha tha
Maine socha tha ki setup ek baar ho jayega aur phir zyada tension nahi hogi, lekin measure pe mujhe dheere dheere ongoing support ki bhi zarurat padi. Initially jo onboarding tha, woh kaafi detailed aur one-off tha, lekin software ke kuch update features ke liye mujhe baar baar help lena pada. Support team ne patience ke saath baatein samjhai aur communication clear rakha. Calling tools ko apne routine se match karna thoda challenging tha, par solution mil gaya. Telephonic support ek baar ke liye hi nahi balki continuous mila, jo main appreciate karta hoon. Sign-up aur invoicing process thoda slow laga, par overall smooth tha. Mujhe laga tha shayad zyada self-sufficient hona padega, par actual mein mujhe assistance chahiye thi. Ye baat thodi contradictory thi meri expectations ke against, par team ki support quality se satisfied hoon.