Setup expectations didn’t fully match reality
When I was preparing to start with WFHI’s system, I assumed the sales and pre-purchase discussions would give me a clear picture of how much initial work and ongoing setup the software would require. What I got was a bit different. The onboarding flow involved more one-off efforts than I expected, especially around configuring the calling tools and integrating the database to fit my workflow. While I understood some initial input was necessary, it ended up taking longer than I thought to get up to speed. On the other hand, once running, automatic updates and telephonic support made the ongoing maintenance easier. So in the end, the initial setup was more demanding but the day-to-day upkeep less so than I anticipated. That balance is why I consider the experience moderately positive but somewhat surprising.