Setup expectations didn't fully match reality
Before purchasing the product, I expected the setup process to be predominantly a one-off effort followed by an ongoing smooth operation. The initial impression given during sales discussions suggested that once the software and calling tools were configured, little further setup would be necessary. However, the actual experience proved different in some ways. While the core setup was done in a single phase, ongoing configuration tweaks were required regularly to optimize database usage and calling workflows. The dialer, though functional, needed periodic adjustments especially as our contact lists changed. Updates forced changes that required re-familiarization each time, rather than seamlessly fitting into existing practices. Training covered the basics but did not fully prepare me for these perishable iterative setup activities. Telephonic support was available, but sometimes the answers were generic and did not address the nuance of ongoing configuration. Billing and sign-up were handled efficiently, no complaints there. Overall, the expectation of a single comprehensive setup gave the impression that afterwards minimal effort would be needed. Instead, the process was more cyclic and required continuous attention, which is manageable but was not what I anticipated at the outset.