Setup ended up partly ongoing, partly one-time
When I started using WFHI's software, I expected the setup and training to be mostly once-off, with only minor ongoing adjustments. However, in practice, while the initial onboarding was completed fairly quickly, the need to repeatedly contact support for subtle configuration tweaks made it feel more ongoing than anticipated. This contrasted with other platforms where most setup changes happened upfront. The dialer and database features required some trial and error beyond the training materials, pushing me to seek assistance multiple times. Although support was helpful when reached, these interactions extended the setup phase unintentionally. Nonetheless, once the workflow stabilized, I could work with less frequent support calls. So, the outcome was a hybrid arrangement where some onboarding steps were one-off but others evolved over longer periods due to software intricacies and personalized needs. This mix was different from the mostly fixed upfront process I initially expected.