Setup ended up mostly one-off, not ongoing as I hoped
I expected that the WFHI software setup would provide continuous support or regular updates to fit into my daily workflow, but that was not really the case. Most of the effort was front-loaded and one-off during the initial sign-up, invoicing, and onboarding training. After that, the automatic updates did arrive but without much guidance or ongoing help from telephonic support. It felt like the active assistance stopped soon after I started using the product regularly. The dialer and database features worked okay, but without continuous help, I sometimes struggled to adapt new workflows. The sales and pre-purchase process was quite smooth, but it didn't lead to ongoing improvements as I hoped it might. So from my perspective, the setup was mostly a one-time thing and didn’t sustain the ongoing support I wanted. This was disappointing, and I am uncertain if I will continue relying heavily on this product for my workflows.