Setup ended up being mostly one-time, ongoing was a letdown
When I first signed up for the WFHI software, I had high hopes that the setup process would be smooth and that ongoing adjustments would be minimal. The initial onboarding and software installation did turn out to be mostly one-off, with clear instructions and a decent flow that helped me configure the calling tools and database features. However, the ongoing part wasn’t as good. Updates and maintenance seemed sporadic and sometimes introduced small issues that I had to work around or contact support for, which wasn’t very helpful. I also found that some of the automatic updates made changes that felt unnecessary and required me to relearn some steps again, slowing me down instead of improving things gradually. I appreciate that the billing and payment process was straightforward, and the invoices were clear and timely. Overall, while the first setup was manageable and not repeated often, the ongoing experience was disappointing. I expected more consistent support and better refinement through updates to make the daily workflow more efficient, but that was not my experience.