setup ended less smoothly than hoped
There was a mix of one-off and ongoing support during the setup period. Initially, the telephonic support was quite helpful in walking me through the basic software functionalities and onboarding steps. They explained the use of the dialer and database features well to setup my remote workflow. However, after the initial phase, I found that the support became less proactive and more reactive. This meant that I often had to figure out problems on my own unless I specifically reached out. While it’s understandable that ongoing assistance may be limited, it led to some frustration during regular software updates which impacted my usage temporarily. The communication was clear when available but not consistent over longer periods. In the end, I managed to stabilize the process, but the support experience overall did not fully meet what I had hoped for during ongoing operation.