Setup effort was more than I expected
To be honest, the whole sales and pre-purchase setup took a lot more effort than I had planned for. I had to keep reaching out for help repeatedly and every time, it felt like I was explaining the same issue over and over again because the support team didn’t seem to have a quick fix ready. Their telephonic support wasn’t really helpful in the times I needed a fast answer, which slowed down my workflow. The initial training didn’t prepare me enough on how to properly use the dialer and calling tools in a smooth manner, so I wasted quite a bit of time figuring things out. Also, the automatic updates sometimes changed features without warning and I didn’t get clear alerts about those, which was frustrating. The sign-up and invoicing processes were probably the easiest parts, but even then I had some confusion about payment schedules. Given all the back-and-forth and effort I had to put in just to get things running, I expect I will definitely need help again next time I try to set this up or adjust something.