Setup effort not worth the ongoing hassle
I was really keen to try WFHI when I first heard about it and was hopeful that the setup process would be straightforward and mostly a onetime thing. Unfortunately, I found that a lot of what I was doing had to be repeated frequently, especially the dialing and updating the database since the software didn't quite match my workflow. It felt like I spent more time fixing setup issues than actually using the tools. The initial sign-up and invoicing seemed okay, but after that, the constant adjustments and troubleshooting overshadowed the benefits. I did appreciate the telephonic support's willingness to help, but it became clear that the software needed too much manual handling, making it impractical for the long term. I think if the onboarding was more thorough and the software more intuitive from the start, I might have stuck with it. Sadly, the setup required ongoing effort rather than being mostly done once upfront, and that led to my disappointment.