setup ease but ongoing work needs self-management
One good thing about the sales and pre-purchase process was how straightforward the sign-up and initial setup were. It didn't take long to get the software and calling tools working initially, which made the start less stressful. However, a downside was the ongoing training and updates seemed to require more self-discipline and personal initiative than I expected. The setup involves quite a few manual steps, especially in customizing the database and understanding the dialer rules. While the initial training sessions are helpful, the continuous learning and optimizing have to be driven largely by oneself. So, while the one-off setup is fairly easy and quick, ongoing management of workflows isn't fully supported by the software or training. It's important to know this before committing, as the level of involvement needed afterward might be more than anticipated. Overall, it balances out but keep in mind the effort afterward.