Setup documentation was helpful, ongoing was mostly guesswork
When I started using WFHI’s training and onboarding, I expected a structured path guiding me through both the initial stages and the ongoing use of their software. The initial documentation and videos were quite clear and did a good job explaining the early setup steps—this part went smoothly and helped me get started confidently. However, once I moved past those first few days, I found myself having to figure out most of the ongoing functionality and troubleshooting alone. The support and training resources didn’t seem to cover all the aspects I needed later on, especially with managing the dialer and database features. I thought there would be more continuous, detailed guidance but instead, a lot of it was trial and error on my part. The one thing that stood out as working well was the sign-up and billing process, which was straightforward and didn’t cause confusion. Compared to my expectations of thorough training throughout, the experience felt lacking beyond the start, which made adapting more challenging than I anticipated.