Setup disappoints more than impresses
When I first signed up with WFHI, I expected a mostly one-off setup phase before the software kind of ran itself. I was hoping to spend heavy time initially configuring the database and dialer tools and then just maintain it from there. But the reality was different. The onboarding felt repetitive and more drawn out than I imagined. Instead of once setting up and then having ongoing support handle small adjustments, I found myself frequently needing to revisit initial setup steps regularly. The call tools sometimes worked as expected but then needed reconfiguration in the middle of weeks, which was frustrating. The automatic updates offered some improvements but also sometimes caused unexpected changes that felt more like disruption than help. The invoicing and payment setup was straightforward enough, I'll admit, and that was one area that went smoothly. However, the overall balance between one-off setup and ongoing tinkering was tilted toward the latter, and this made it harder to settle into a comfortable workflow than I had anticipated.