I wasn't sure how much time I'd spend setting everything up with the onboarding and training provide

I wasn't sure how much time I'd spend setting everything up with the onboarding and training provide

I wasn't sure how much time I'd spend setting everything up with the onboarding and training provided by WFHI, but I was surprised how streamlined the one-off parts were. The initial setup took some effort, especially to understand how to connect the dialer and configure the database. However, once I got through that, the ongoing steps felt pretty automated and easy to manage. The training covered the workflows well, so I didn't feel lost during later sessions. That said, I wish the training had included a bit more about troubleshooting the software when something barely goes wrong, because that part could have saved me a call to support. Overall, the process felt balanced in terms of what I had to do only once versus what I still need to keep an eye on regularly. The automatic updates are convenient, though I noticed one update changed the call interface slightly and I had to readjust quickly to it. Still, the software became part of my daily workflow faster than I'd expected. Telephonic support helped with quick questions during onboarding, but I relied mostly on the tutorials. I’m glad the invoicing and payment went smoothly without surprises, which let me focus on learning the platform itself. I'll continue to use the product and hope future updates are as seamless as these ones.