Setup demanded more effort than expected
I was expecting the software to be more straightforward to access based on the initial description. Unfortunately, logging in and gaining full access to the dashboard required several attempts and some troubleshooting on my part. It didn't help that the dialer tool took time to initialize, which was frustrating. The database feature, while functional, seemed less intuitive than I hoped. On the plus side, once I got past the initial hurdles, the automatic updates were seamless and didn’t disrupt my workflow. Still, the amount of effort involved to just reach a stable starting point was more than I anticipated. The sign-up and payment process, while clear, didn’t prepare me for these hurdles. I found myself having to figure out some aspects on my own rather than being guided through them during onboarding. Calling the telephonic support felt like a last resort and wasn’t as helpful as I wanted. Overall, the software’s potential is there but it takes considerable persistence to get up and running, which is disappointing considering what I was led to expect.