Setup Demanded More Effort Than Anticipated
I found the training and onboarding quite demanding especially since much of the initial setup required a significant one-off effort. While the early introductory sessions covered the basics clearly enough, the real challenge came from continuing to maintain and configure features like the dialer and database settings which were not always intuitive. The ongoing software updates, though automatic, sometimes required manual adjustments on my part, which added to the workload. The sequence of training modules didn’t always make clear which tasks were one-time and which needed repeated attention over time, leading to some confusion and repeated attempts to follow procedures. Although the telephonic support was available, it wasn’t always proactive enough to guide through these issues consistently, making the overall setup feel more burdensome than expected. Payment and invoicing worked fine but coordination during initial sign-up was somewhat slow. In summary, the onboarding demanded more persistent effort both upfront and in follow-ups than I had hoped for, resulting in a somewhat taxing start rather than a smooth transition to regular use.