Setup delays took longer than expected
When I first engaged with the software during sales and pre-purchase discussions, I noticed that the process of setting up took more time than I initially anticipated. There were occasional setbacks, like miscommunication regarding the steps needed to complete the onboarding, which required follow-up calls over a couple of weeks. The sign-up and invoicing system sometimes lagged behind, creating confusion about the next steps and payment confirmation. However, despite these delays, the training sessions and the dialer tools eventually worked well once everything was in place. The automatic updates did disrupt some workflows temporarily, but the support staff remained patient and clarified how to handle such interruptions. Overall, the handling of the setup glitches was measured and I appreciated that they prioritized accurate information over rushing to finish quickly. So while the total time investment was frustrating at moments, the thorough approach ensured that I understood what I was doing and set up a solid foundation. I’d recommend this service for those who can afford to invest time upfront and do not mind slower progress, since once running, the system functioned reliably. The quality of support when things went wrong, although slower than ideal, provided necessary reassurance that problems would be addressed carefully, even if the clock took longer than I hoped.