Setup Delay Was Longer Than Expected
My experience with the sales and pre-purchase process had its ups and downs. To start with, I was happy with the clear sign-up and payment system that made the initial process feel straightforward. However, things took longer than I thought once I got into the training and onboarding part. There were moments when I expected quicker progress, but the software access felt a bit slow to activate and I found myself waiting around while the features I needed were not yet available. On the plus side, I did reach out to support, and their telephonic assistance was courteous and attempted to help answer my questions. Still, the response time was longer than I would have liked, which didn’t help the frustration. Once I finally got the calling tools and dialer functioning, they were reliable and made my workflow easier, so that was a relief. Overall, I’d say the process had both good and less satisfying moments, with the delay and lag in activation being the main issues balanced by some solid software features and decent support later on.