Setup delay meant I wasted too much time
The whole process of getting started with the software took way too long. I expected to be able to set things up and begin using the calling tools quickly, but the onboarding dragged on and the telephonic support was not as immediately responsive as I hoped. It took many back-and-forth calls and emails just to get access sorted out properly. This delay meant I couldn’t use the software effectively during the early period, which was frustrating. Even though the automatic updates eventually worked fine, the initial sluggishness in communication and guidance overshadowed any positive experience. The support made an effort but overall the waiting time caused a bad impression. I wanted a streamlined start to save time but instead spent a lot more than I wanted to.