Setup costs were clear, ongoing involvement less than I expected
I was initially prepared for a fairly involved sales and setup experience, thinking there might be a lot of ongoing hand-holding after purchase. What happened was the sales process mostly focused on one-time setup and initial training, which suited me as I prefer getting started quickly. They clearly communicated what was included and what I needed to do myself, which meant fewer calls or sessions after that. However, I expected more proactive check-ins or tailored follow-up support, which didn’t really happen. This might suit buyers who want to move ahead with minimal fuss, but if you expect continuous personalized help, this might not be ideal. The upfront cost and effort were reasonable, but ongoing engagement was limited to occasional updates.