Setup costs surprised me more than ongoing charges

Setup costs surprised me more than ongoing charges

I expected a straightforward payment system but found the setup fees to be unexpectedly high compared to the ongoing costs. It was frustrating to realize that a lot of the initial payment was for one-off setup rather than for continuous services or software updates. During sign-up, the invoicing seemed clear, but the structure of charges caught me off guard. The calling tools and database integration seemed fine after this, and training was provided adequately. However, given the surprise with these upfront fees, I was less enthusiastic about continuing. Support was polite but didn’t ease my concerns over the expenses. Payment and setup took longer to process than I had anticipated, which added to my frustration.