Setup costs seemed fair, but ongoing subscription a bit unclear
I approached WFHI expecting a straightforward billing system: pay once for setup, then monthly for ongoing use. Initially, the one-off payment during sign-up matched my expectations. The invoicing process was simple and mostly clear, with decent support available via phone when I had questions. The software itself and training materials helped me get going reasonably well. However, what I found somewhat lacking was clarity regarding the recurring payments. The renewal charges and exactly when and how the payments would recur were not fully transparent from the outset. This led me to spend additional time reviewing invoices and reaching out to support for confirmation. While the support team was responsive, the distinction between one-off and ongoing costs could have been better explained. All in all, I feel the system works, but if you prefer complete clarity ahead of time, you might face some uncertainty here. This mixed experience has made me cautious but still willing to continue using the platform with more attention.