Setup cost was zyada one-time, not ongoing
Jab maine WFHI ke sales team se baat ki, mujhe laga ki setup thoda zyada chalti rahegi with recurring effort. Par asli mein, jo setup process tha woh mostly one-off nikla, jo mujhe acha laga. Matlab pehle bill pay karwaya, phir ek baar training hui, jo consistently use karne ke liye manage karna tha. Bas thoda dialer integration ke waqt confusion thi that I expected to repeat or tweak every week, but it was just the ek baar ka kaam. Ongoing support achha tha, but not forcing mujhe unnecessary calls ya process mein baar-baar cancelation karne ke liye. Database updates automatic hote rahe, jo mere liye acha rahaa. Mujhe constant help ki expectations thi jo thodi kam rahi. Overall, jo expectations thi setup ki regarding effort, woh thodi overestimated thi by me which made it less time-consuming than socha tha.