Setup confusion hit me like a wall
Honestly, I was pretty confused about how much of the setup was a one-time thing versus stuff I needed to do repeatedly. At first, I thought it would be mostly one-off, and I could just get the software running and then forget about it. But nope, it turns out some parts of the setup require ongoing attention, especially when dealing with updates to the database or the calling tools. I wish this had been clearer upfront, because it felt like I was constantly checking in or resetting things that I thought should have been automatic or stable. That said, I will say the telephonic support was okay, which helped when I got stuck and needed guidance on those recurring setup parts. But overall, the amount of ongoing setup felt more than I was prepared for, and it caught me off guard. The onboarding flow didn’t help much with this either since it mostly covered the basics. I guess if you want a super hands-on experience with frequent adjustments, this might work, but for me, it was more hassle than expected.