Setup complexity made it feel more like a chore
When I first started with your training and onboarding, I was hoping for a seamless experience. Instead, a large part of the setup turned out to be one-off intensive efforts that demanded my constant focus, leaving very little room for ongoing adjustments. The initial database configuration and dialer setup consumed way more time than I anticipated, and while the automatic updates did help keep the software current, they didn’t reduce my workload much. I found telephonic support somewhat helpful on a couple of occasions, but the slow response times made it feel like I was often left to figure things out on my own. On the payment and invoicing front, the process was straightforward, which I appreciated. However, the onboarding flow could be improved to balance the front-loaded efforts with consistent, manageable ongoing updates instead of overwhelming bursts. Honestly, this uneven distribution made the whole experience feel frustrating rather than empowering or efficient, despite a few functional pieces working adequately.