Setup complexity balanced out over time
When I started using the WFHI software, I found that quite a few things in the initial setup felt like one-off tasks, such as connecting the calling tools and importing some data into the database. Setting up this part took a little patience and trial but wasn't overly frustrating. However, as I continued to work with the system, I realized that ongoing tasks, such as maintaining the database and making sure the calling records updated automatically, required regular attention. The automatic updates to the software sometimes changed the interface or features, which meant I had to revisit settings and retrain myself on a few of the new flows. On the plus side, the telephonic support was available when I needed help walking through any new hiccups, so the ongoing learning curve was manageable. The sign-up and payment process was smooth, with clear invoicing, although a few details in the options felt puzzling at first but got easier later on. Overall, setting it up felt like a mix between the immediate challenges and continued efforts, with equal parts of convenience and occasional hurdles.