Setup completed but some parts need ongoing attention
My experience with the sales and pre-purchase process was a bit of a mixed bag, honestly. Initially, the sign-up and payment steps went smoothly, and I was pleased with how quickly the basic setup was done. The database and calling tools were explained well during the initial onboarding, which gave me a good start. However, I realized that continuing to use the database feature and the calling dialer required some regular upkeep and additional training, which I hadn’t fully anticipated. The software’s automatic updates also made adjustments that needed me to stay on top of changes frequently. Telephonic support was helpful when I had questions, though the wait times at times were longer than I wished. In summary, I managed to get the software up and running, but maintaining it requires ongoing attention. It does work well once set, but expect to invest time beyond the initial purchase and setup if you want smooth ongoing operation.