Setup clicked only after going through a few sessions
My experience with the training and onboarding process was a mix of moments of clarity and moments of struggle. Initially, when I began, most of the setup felt like one-off tasks such as signing up, linking my account, and setting initial passwords. The training sessions walked me through the basics of using the calling tools and the database feature, but those felt a bit rushed at first, which made me feel unsure. It was only after attending a couple more training sessions that the bigger picture started to click. Ongoing support helped during the times I accessed the dashboard and tried to manage automatic updates. The onboarding flow in the beginning was somewhat fragmented, leaving me to figure out some connections myself. Nevertheless, by the end of the series of sessions, I understood how the various parts of the software worked together for managing remote workflows. That moment when I felt I could run my processes independent of constant help was the key highlight, and that feeling encouraged me to use the software regularly going forward.