Setup clicked after initial configuration but ongoing tasks still manual
The initial setup of the software clicked clearly when I completed the onboarding and training modules; at that point I understood how to use the dialer and access the database efficiently. However, many routine tasks remain manual, such as updating client records and cross-checking data after calls. These ongoing actions require consistent hands-on management rather than being automated by the software. Support during setup was mostly helpful, but the shift to daily use depends on how much manual work one is willing to put in. The software doesn’t fully automate workflow but offers tools to support managing calls and contacts systematically. This mix of automated and manual processes finally made sense after I tried it myself.