Setup clarity came only after hitting a snag
At first, I wasn’t quite sure how much of the WFHI setup process would be a one-time task versus ongoing tweaking. Initially, onboarding felt structured, with clear steps and training. But then I ran into issues with the dialer integration and the database syncing. It was only after reaching out a couple of times that I realized many problems were one-off fixes rather than continuous concerns. This realization made the setup seem less overwhelming in hindsight, but the moment I really clicked with the process came only after a certain problem was solved during a support call. Before that, I was caught between feeling the system was too complex and wondering if I would have to frequently troubleshoot. The communication wasn’t always smooth, but gradually I understood where to expect manual interventions and where things updated automatically. That uneven clarity shaped my overall experience.