Setup call went well, ongoing support less clear
One moment that really stood out was the initial telephonic support call during setup; the person was patient and walked me through the initial configuration very clearly, which made a strong positive impression at the start. The software and training materials were all in place, and that call helped me get beyond the toughest setup hurdles. However, after that initial assistance, I found that follow-up support wasn't as consistent or clearly defined. Sometimes, getting answers to ongoing questions about automatic updates or database features felt like a bit of a lottery. It was never bad, but also didn’t feel reliable enough to count on for frequent troubleshooting. The sign-up and invoicing part was smooth, and payments were invoiced on time, but the variability in ongoing communication left me uncertain at times. So, while my first direct interaction over the phone was great, the overall communication afterward seemed more one-off and less continuous than I had hoped.