Setup and training took a bit longer than expected
When I first signed up for WFHI, I thought the entire setup from invoicing through to getting comfortable with the calling tools and dialer would be quite fast. The sign-up and billing process was straightforward enough, which helped build initial trust. However, as I progressed through the training modules, I realized it took a little longer to reach full functionality than I initially anticipated. Each step was clear but there were quite a few updates during the early phase that required me to pause and wait for them to install before moving forward. I appreciated the detailed explanations within the training, and the telephonic support was always available when I had questions. The database feature integrated well into my workflow, providing useful contact management tools and easy access to history. All in all, the experience matched the expectations set at the start, though the total time to get fully onboarded extended longer than I hoped. Still, the detailed pace meant I felt confident using the software properly by the end.