Setup and support took longer than expected
I found that the entire setup process took a lot more time than I initially anticipated, and I must say, this caused some frustration. You design the onboarding to be simple, but in practice, I had to spend considerable time sorting out issues that seemed like one-off fixes but ended up needing ongoing support. It felt like your team expected everything to work smoothly from the start, but that just wasn’t the case for me. I reached out for assistance multiple times and while your telephonic support was polite, the time to resolve even simple matters was quite long. This created a bottleneck in getting fully operational on your platform. I also noticed that some communication came only after I followed up, which could be improved. I understand technology can have hiccups, but I hope you can streamline support and communication to reduce this lengthy back and forth in the future. Faster responses and clearer guidance during this early stage would definitely enhance the experience for others.