Setup and support felt more like a chore in total
To be honest, the whole setup and support process felt rather cumbersome and not very intuitive. Initially, the training seemed straightforward enough, but much of the setup turned out to be a one-off task that demanded a lot of input without adequate follow-up. The ongoing support didn't quite live up to expectations since I often felt left navigating issues on my own after the initial help. There were moments when the dialing tool behaved decently, but overall it required more manual intervention than I was comfortable with. While the database features had some merits, the automatic updates seemed to ignore small glitches that persisted. Billing and invoicing were straightforward enough, which I can give credit for. Yet, in terms of communication and responsiveness, the experience felt lackluster. Signing up was smooth, but after that, staying connected with support was effortful. This gave me a slightly disjointed experience altogether. So, while one part was okay, the overall setup and support seemed more taxing than helpful in the longer run.