Setup and support: a mostly smooth ride, just a bit slower than expected
You provide a fairly straightforward setup process that mostly feels like it’s a one-time investment rather than constant upkeep. From my experience, the initial training helped me understand key aspects quickly, and the database feature fit well into my workflow. However, I did notice that ongoing support could have been a bit more proactive rather than reactive. The steady flow of automatic updates was good, though sometimes it disrupted my work rhythm briefly. I find your telephonic support helpful when I managed to get through, but occasionally the wait times felt longer than I would like. The invoicing and payment processes were clear and reliable, making it easier to focus on using the software. Overall, it felt like a mostly positive experience, just that some things could be sped up a little or explained in a simpler way. That’s why I’m choosing four stars.