Setup and adjustments took way longer than I expected
I was thinking it would be a pretty quick process to get started with this system, but actually, things dragged on for much longer than I assumed. The initial signup went fine, but after that, daily use brought its own frustrations. The software was not always stable day to day and sometimes features like the dialer or database took multiple attempts to behave as I wanted. The automatic updates sometimes seemed to change things without clear notice, which meant I had to spend additional time figuring out what was different. Although the telephonic support was available, the conversations often left me more confused than helped because explanations were not always straightforward. I tried to be patient, but the ongoing back-and-forth and the need to keep troubleshooting working parts of the system made me question whether this was the right fit. The invoicing and payment side was consistent, but that alone wasn’t enough to offset the time I spent fixing primary software problems. I still am unsure if I will continue with this or look for a more streamlined option elsewhere because the overall time commitment was much higher than I planned.