Setting up was once, but support became a real hassle
Honestly, when I first got started with the platform, the initial setup was straightforward enough, and I appreciated how once everything was configured, I didn’t have to repeat those steps much. But ongoing support and communication have been a different story. I found myself waiting on calls longer than expected and repeating the same issues multiple times. It felt like each solution provided didn't quite stick, and I had to keep refreshing my understanding or ask for clarifications frequently. The software itself seemed okay, and calls through the dialer were generally clear, but the back-and-forth with support really drained me. Also, automatic updates sometimes introduced changes without enough explanation, which didn’t help. Overall, the one-off setup was manageable, but the patience needed for ongoing support and frequent communications has been disappointing so far, making me question if this is the long-term tool for me.