Setting up was more work than I thought possible
After trying to access the WFHI software a few times, I can honestly say it was a difficult journey and I’m still unsure if I ever got the hang of it properly. At first, I struggled to figure out the sign-up process and navigating through the invoicing section was confusing because the instructions weren’t very clear. Even the dialer, which I hoped would simplify communication, needed constant tinkering and I had to reach out for support more times than I planned. Reflecting now, I see the training provided didn’t fully prepare me for the daily challenges I faced with the software. I guess what surprised me most was how much time I had to spend just trying to understand the layout and features. Looking ahead, I’m worried I might need help again because getting comfortable with the system wasn’t as straightforward as I hoped - it required more effort than I anticipated and left me feeling a bit drained.