Setting up was more work than I expected
When I first signed up, I thought accessing and using the software would be straightforward given the overview I saw before purchase. However, while the initial login and database access worked fine, getting used to the interface and navigation involved more trial and error than I anticipated. The automatic updates sometimes changed things subtly, which disrupted my workflow until I relearned certain steps. On the plus side, the dialer and calling tools were fairly intuitive and I found the telephonic support somewhat helpful, though occasionally I needed to wait before getting through. Overall, I feel the software matches its description but setting it up to my satisfaction took more time and effort than I imagined. I appreciate that the training materials covered most areas but some training sessions were harder to follow than others, especially compared to platforms I've used before. Despite these inconveniences, I’m gradually becoming more comfortable with the system after a couple of weeks. So, it did mostly meet my expectations but only after a moderate investment of effort and time from my side.