Setting up took far more initial effort than I anticipated
From the moment I began onboarding, it became clear that the setup was going to require a substantial one-time effort. Configuring the dialer system alongside integrating our existing database was not trivial; it required careful attention to detail and multiple manual adjustments. While the training provided some guidance, much of the setup felt laborious because I had to cross-check each step to ensure it aligned with our workflow needs. Once past the initial configuration, however, the automatic updates and continuous workflow training became significantly easier to manage, requiring far less ongoing effort than before. I did expect a smoother process, but this investment of time and patience was critical to achieving a working setup. At least the telephonic support was readily available to clarify doubts, yet I believe the platform could improve on reducing the front-loaded workload during onboarding. Consequently, although the ongoing workload decreased, the initial burden was not insignificant and took several days to resolve.