Setting up payments took too long, ongoing process felt unclear
The time it took to set up the billing and payment procedures was longer than I initially anticipated, and that was my main frustration. From the moment I began, there was an extensive amount of back-and-forth to get my invoice details right, which I guess was a one-off task but felt a bit drawn out. After that, the ongoing component of payments wasn’t clearly outlined. I wasn’t quite sure whether I’d need to take consistent actions every month or if the system managed things behind the scenes automatically. Attempts to get clear information over phone support resulted in some vague answers, which didn’t help solidify my confidence in the process. While I will admit that the initial invoicing received was neat and professional and that the interface itself looked functional, the overall setup felt more complicated than necessary due to the unclear division between one-off setup steps and regular payments. I would have appreciated a clearer roadmap of what comes next once the initial steps are complete, so I could better plan and feel assured about handling my account.